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8-time champion Roger Federer stops by Wimbledon for surprise visit but guard won’t let him in
FILE UNDER: Tennis
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(All comments are reviewed before being published, and I review submissions several times per day.)
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Victor says:
I am all about customer service.
First of all who does not know who Rodger is?
I lead my staff to critically think. Instead of saying no you can’t get in-a negative-couple it with a positive-let me get my supervisor to help you.
That should never have happened. Yes, rules are rules BUT it is about thinking outside the box and finding a way to assist.
I heard about that and thought it could have been handled differently.